Customer Support Integration
Choose and integrate a customer support tool with bottom right chat widget to provide excellent customer service.
Optional Feature
Customer support tools with chat widgets are optional and typically only needed for established startups with significant user bases. For early-stage startups, consider simpler support methods like email or a basic contact form.
About Customer Support Tools
Customer support tools with chat widgets help you provide real-time assistance to your customers, improving satisfaction and reducing response times.
Intercom Integration
Intercom is a customer messaging platform that helps you communicate with customers at every stage of their journey. It provides a chat widget that can be positioned in the bottom right corner of your website.
1
Set Up Intercom Account
Create an Intercom account and get your Workspace ID
Steps:
- Go to intercom.com
- Sign up for a new account
- Complete the onboarding process
- Get your Workspace ID from Settings > General
2
Install Intercom
Add Intercom to your Next.js application
Bash
# Install the Intercom package$npm install @intercom/intercom-react3
Configure Intercom
Add your Intercom tracking code to your application
TypeScript
// app/layout.tsx import { IntercomProvider } from '@intercom/intercom-react' export default function RootLayout({ children, }: { children: React.ReactNode }) { return ( <html lang="en"> <body> <IntercomProvider appId="YOUR_APP_ID"> {children} </IntercomProvider> </body> </html> ) } Replace YOUR_APP_ID with your actual Intercom App ID.
4
Identify Users
Identify users in Intercom for personalized support
TypeScript
// components/UserProfile.tsx import { useIntercom } from '@intercom/intercom-react' import { useEffect } from 'react' export function UserProfile({ user }) { const { boot } = useIntercom() useEffect(() => { // Boot Intercom with user data boot({ name: user.name, email: user.email, created_at: user.createdAt, user_id: user.id, // Add any other user data you want to track }) }, [user, boot]) return ( <div> <h1>Welcome, {user.name}</h1> <p>Your email: {user.email}</p> </div> ) } Why Use Chat Widgets?
- Provide real-time customer support
- Reduce response times to customer inquiries
- Improve customer satisfaction with immediate assistance
- Increase conversion rates by helping customers during their decision-making process
